FAQs
Answering questions about four core aspects: Size, Quality, Logistics, and After-Sales Service
1. Size Related
Is this garment a standard size? Does it run large or small?
I am XXcm tall and weigh XX jin (approximately 5kg). Which size should I choose?
Is there a detailed size chart (shoulder width, chest circumference, garment length, pant length)?
Can petite/slightly overweight individuals wear this?
Answer: All size-related information is detailed on the product page. If you cannot find it, please contact our customer service.
2. Quality and Fabric Related
What fabric is the garment made of? Will it pill, fade, or shrink?
Is the actual color the same as the picture? Is there any color difference?
How is the workmanship of the garment? Will it easily come undone?
Answer: We use high-quality fabrics and craftsmanship from the source to ensure that there will be no such problems. If you are not satisfied after receiving the item, you can apply for after-sales service.
3. Logistics and Shipping Related
How long will it take to ship after I place my order? Is there stock available?
Which courier service do you use? How many days will it take to receive it?
Can I specify a courier? Are there extra shipping fees for remote areas?
Can I change the address/size after placing an order?
Answer: Generally, items that can be ordered are in-stock. In-stock items usually take about two weeks to arrive via regular courier. Pre-sale items will be marked on the page and will be processed according to the order of purchase; the earlier you order, the sooner you'll receive it.
4. After-sales service and returns/exchanges
Do you support 7-day no-reason returns/exchanges?
How do I apply for a refund/exchange if I'm not satisfied with the received goods?
Do I need to keep the tags and packaging for returns/exchanges?
How are quality issues determined? How long does after-sales processing take?
Answer: Yes, if you are not satisfied with the received goods, you can apply for a return/exchange or a refund, provided that the tags and packaging are retained and do not affect resale. After-sales processing is also based on the order of purchase.